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Shipment

Benefit from reliable delivery options

Every day, we ship our laboratory equipment throughout Nigeria and internationally. We work with trusted and experienced logistics and courier partners to ensure safe and timely delivery. Shipping costs and delivery times depend on the items ordered and the recipient’s location. Alternatively, you may arrange to collect your order in person by appointment. Below is an overview of our shipping options and policies.

Shipping within Nigeria

All goods are insured as standard up to a value of ₦ equivalent of €25,000. Shipping costs are calculated based on the weight, dimensions, value of the shipment, and delivery destination within Nigeria. For detailed shipping information, please contact us directly—we will be happy to assist.

International shipping

For accurate international shipping costs, we require details of the specific product(s) you wish to order.

Please contact us by telephone or email for a tailored quotation.

Freight forwarding, sea or air freight

For large, heavy, or specialized equipment, we provide personalised quotations for road freight, sea freight, or air freight. Taking current logistics conditions into account, we aim to offer the best possible price-to-performance ratio.

Incoterms 2020

All shipments are handled in accordance with Incoterms® 2020 (ICC). Please contact us to confirm and agree on your preferred delivery terms.

Self-collection

If required, you may collect your goods in person by prior appointment. Please note that pricing and availability may vary between Nigeria and other countries.

Standard deliveries

Standard shipments within Nigeria are handled by reputable courier and logistics providers. Upon request, we can also arrange alternative carriers to meet specific delivery requirements.

Insurance

All deliveries are insured up to a maximum value of ₦ equivalent of €25,000. If the value of your goods exceeds this amount, we will contact you to arrange additional insurance coverage.

Delivery time

Delivery times depend on product availability and order volume. High-demand items may be subject to delays beyond our control. If you require urgent delivery, please inform us in advance, and we will do our best to accommodate your request.

Q: Saves time 

A: This reason might be the most obvious, but it’s a clear benefit of an FAQ page. Not only does the FAQ page save customers time, but it also saves employees time as well. Having an FAQ page ensures customers don’t have to sit on the phone for hours waiting for simple answers, and employees don’t have to individually answer all questions. 

Q: Earns trust 

A: Information is available at the click of a button, but as we all know, information is not always true. Because of this, customers are more skeptical than ever before. They hunt for products by sifting through reviews, looking at the product on multiple websites, and doing price checking across the internet. 

Q: Provides new insights 

A: It’s difficult to get into the head of a shopper. Some buy on impulse, and others buy after thorough research. By tracking the clicks on your FAQ page, you can gather insights about your product or service that you didn’t know before. You can then inform your product team of these insights. From there, the product team can make changes to improve the product or experience. 

Q: Drives internal page views 

A: If you want your FAQ to be extremely thorough, which it should be, you can link to resources within your FAQ for your customers to find out more information. Whether you link to a blog that goes into more detail or a product page, this content helps the shoppers get the full story before making a purchase.  

A: Prevents negative reviews

A: When looking through negative reviews, there’s almost always one thing in common: the problem could’ve been avoided.