After-Sale-Support
After-Sales Support Solutions
Keep critical equipment running reliably
What we support
Get equipment running right from day one
We ensure correct setup from installation through commissioning, protecting performance and warranty conditions.
- Site readiness checks (space, power, ventilation, water/drainage, network)
- Installation coordination and commissioning guidance
- Function checks and acceptance support
- Initial training and documentation handover
Keep systems performing at peak efficiency
Preventive maintenance and routine support to maximize uptime.
- Scheduled maintenance planning and execution
- Performance monitoring and optimization
- Routine servicing and parts replacement
- System updates and firmware upgrades
Resolve issues fast with expert troubleshooting
Remote and on-site support when problems arise.
- Remote diagnostics and troubleshooting
- Parts identification and sourcing
- Repair coordination and technical guidance
- Emergency response for critical failures
Extend equipment life and protect your investment
Long-term support strategies to maximize value.
- Preventive maintenance schedules
- Spare parts availability and management
- Upgrade pathways and technology refresh options
- Compliance and regulatory support
How it works
Our simple, transparent process gets you support fast:
You submit a request
Tell us the model, serial number, issue, and include photos if available
We diagnose
Remote troubleshooting or service plan confirmation within 24 hours
We create an action plan
Remote fix, parts recommendation, or site visit scheduling
We complete the work
Testing, verification, and full documentation
We follow up
Prevention tips and next maintenance date scheduled
Service plans
For customers who want structured long-term support, we offer flexible service plans:
Standard Support
Remote helpdesk + service coordination
Preventive Maintenance Plan
Planned checks, documentation, and service scheduling
Comprehensive Coverage
Maintenance + repairs + priority response (scope defined per site)
Additional support services
Multi-site & Procurement Support
- Standardised equipment lists and accessory mapping
- Spares strategy planning for high-use devices
- Support to reduce variation across departments
- Coordination with facility teams and procurement stakeholders
Service Reporting & Documentation
- Service reports after technical interventions
- Maintenance logs and equipment history support
- Recommendations for risk reduction and uptime improvement
- Handover notes for internal teams
Spare Parts & Consumables
- Spare parts identification (correct part number, revision, compatibility)
- Accessory selection aligned to clinical workflows
- Consumables planning and reorder guidance
- Alternative sourcing support where appropriate
- Lead-time guidance for critical spares